Frequently Asked Questions
Clear answers to help you choose, plan and care for your stone surface.
Choosing Your Stone
Still Have a Question?
Tell us about your project or the surface you are considering. Our team can help you find the right next step.
Which stone collections can I explore?
Explore Silica-Free Quartz, Sintered Stone, Engineered Quartz and Nature Marble in our collection. Compare each product’s finish, slab format and thickness, then contact us with the name or SKU of the surfaces you like.
Should I choose a surface from website images alone?
Use online images for inspiration, then check a physical sample or slab before confirming your selection. Lighting, screens and natural variation can change how colour and veining appear. Bring cabinetry, flooring or tile samples when discussing your project.
How do I request pricing, samples or availability?
Send us the product name or SKU, your intended application, approximate dimensions and project location. Our team can help you discuss samples and current availability. Confirm pricing, lead times and fabrication arrangements before placing your order.
How should I care for my stone surface?
Follow the care guidance for your specific material. For everyday cleaning, use a soft cloth and a suitable mild cleaner, then wipe up spills promptly. Use a chopping board and a trivet under hot cookware. Avoid standing on benchtops or placing excessive weight on them. Ask us about sealing requirements for natural stone.
Can every stone be used outdoors or near heat?
Suitability depends on the exact product and application. Ask for product-specific guidance before specifying outdoor surfaces, fireplaces or splashbacks near cooktops. Use a qualified fabricator and installer, and follow the relevant product, appliance and installation requirements. Do not assume every stone has the same heat or weather resistance.
What warranty applies and how do I get support?
Ask our team for the written warranty applicable to your selected product and purchase. Keep your invoice, product name or SKU and installation details. If you have a concern, contact us with a description and clear photographs so the appropriate supplier or installer can advise on the next steps.
